89bf Privacy Policy

1. Introduction

89bf ("we", "our", or "the Platform") is an online casino and sports betting service operated for players based in Bangladesh. We understand that your personal data belongs to you, and this Privacy Policy explains in plain terms exactly what information we collect, how we use it, with whom we share it, how long we keep it, and what rights you have over it. By creating an account or using any part of the 89bf platform, you confirm that you have read and understood this policy.

This policy applies to all visitors, registered members, and users of the 89bf website accessible at https://89bf.pro. If you are under 21 years of age, you are not permitted to use this platform and must not submit any personal information to us. Please exit the site immediately. We periodically review and update this policy; the date at the top of this page reflects the most recent revision.

2. Information We Collect

We collect information in two principal ways: information you provide to us directly, and information gathered automatically when you interact with our platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, and a government-issued ID or passport number (required for KYC verification in compliance with anti-money laundering obligations).
• Contact data: email address, mobile phone number, and city or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: transaction records related to deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. We do not store full card numbers; payment processing is handled by compliant third-party gateways.
• Usage data: IP address, device type, browser type and version, operating system, pages visited, session duration, and betting or gaming activity logs.
• Communications data: records of any emails, messages, or support tickets you send to us, including their content and timestamps.

3. How We Use Your Information

89bf processes your personal data only for clearly defined, legitimate purposes. We will never use your data for purposes incompatible with those described below. Our primary uses are:

• Account management: to create, maintain, and secure your 89bf player account, including identity verification (KYC) required to comply with responsible gaming and anti-fraud standards.
• Service delivery: to process deposits, withdrawals, game bets, bonus credits, and all other transactions you initiate on the platform.
• Customer support: to respond to your queries, complaints, or requests submitted via email or live chat.
• Legal compliance: to fulfil our obligations under applicable financial regulations, anti-money laundering (AML) rules, and responsible gaming requirements, including cooperating with lawful government requests.
• Platform improvement: to analyse aggregated, anonymised usage data so we can improve the site's performance, detect technical issues, and enhance the user experience for players across Bangladesh.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. Depending on the activity, that basis may be: (a) the performance of a contract with you — we need your data to provide the services you signed up for; (b) compliance with a legal obligation — certain data must be retained to meet regulatory requirements; (c) our legitimate interests — for fraud prevention and platform security, provided those interests are not overridden by your privacy rights; or (d) your explicit consent — where required, for example to send you promotional communications.

You may withdraw consent at any time where consent is the legal basis for processing. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

89bf does not sell, rent, or trade your personal data. We share data only with trusted parties in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard) receive only the transaction data necessary to complete your deposit or withdrawal. These partners operate under their own strict data protection frameworks.
• Technology and service providers: hosting companies, analytics providers, and customer support software vendors who assist us in operating the platform. All such vendors are bound by data processing agreements that prohibit them from using your data for their own purposes.
• Law enforcement and regulators: we may disclose data when required by law, court order, or governmental authority in Bangladesh, including in connection with AML investigations or fraud inquiries.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are typically retained for a minimum of five years following account closure in order to comply with financial record-keeping obligations. Usage logs and analytical data are retained in anonymised or aggregated form after 12 months. When data is no longer needed, we securely delete or anonymise it so it can no longer be associated with you.

7. Cookies and Tracking Technologies

89bf uses cookies and similar technologies to keep the platform functional and to give you a consistent experience. Our cookies fall into the following categories:

• Strictly necessary cookies: these enable core functionality such as keeping you logged in during a session and maintaining your language preference. You cannot opt out of these without breaking basic site functions.
• Functional cookies: these remember your choices (such as game preferences or display settings) so the platform behaves the way you prefer on your next visit.
• Analytics cookies: these collect anonymised data about how visitors use the site — which pages attract the most traffic, how long sessions last, and where users encounter errors. This helps us improve the platform for all Bangladeshi players.
• Marketing cookies: only used where you have explicitly consented to receive promotional communications. You may withdraw this consent at any time through your account settings or by contacting us.

8. Data Security

We take the security of your personal data seriously. 89bf employs a layered security architecture including SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, regular security audits and vulnerability assessments, and strict access controls ensuring only authorised personnel can access player data on a need-to-know basis.

Despite these measures, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your 89bf account, keep your login credentials confidential, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Privacy Rights

As an 89bf user, you have the following rights with respect to your personal data: (a) Right of access — you may request a copy of the personal data we hold about you at any time; (b) Right to rectification — if any of your data is inaccurate or incomplete, you have the right to have it corrected; (c) Right to erasure — in certain circumstances you may ask us to delete your personal data (note that we may be obliged to retain some data to meet legal obligations); (d) Right to restriction — you may ask us to pause processing of your data while a dispute is being resolved; (e) Right to data portability — where technically feasible, you may request your data in a structured, machine-readable format; (f) Right to object — you have the right to object to processing based on our legitimate interests. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Children and Minors

The 89bf platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under 21. If you believe that a person under 21 has provided us with personal information, please notify us immediately so we can delete that data:

• Age verification is a required step during account registration. Documents submitted for KYC must confirm that the applicant is 21 years or older.
• Any account found to belong to a person under 21 will be suspended immediately, all transactions reversed where possible, and the data permanently deleted.
• Parents or guardians who discover that their child has registered on 89bf should contact [email protected] without delay.
• We support responsible gaming tools including deposit limits, session time-outs, and self-exclusion. For more information, please read our Responsible Gaming page.

11. Third-Party Links

The 89bf website does not contain links to external third-party websites. All navigation links on this site direct you to pages within the 89bf platform only. If you arrive at a page that appears to be 89bf but has a different domain, treat it with caution and do not enter your login credentials. Report any suspicious site to our support team immediately.

12. International Data Transfers

89bf primarily stores and processes data on servers located in secure data centres. In some cases, data may be processed by our service providers in jurisdictions outside Bangladesh. Where such transfers occur, we ensure that adequate safeguards are in place — for example, standard contractual clauses or equivalent data protection measures — so that your personal data receives a level of protection consistent with this Privacy Policy regardless of where it is processed.

13. Changes to This Privacy Policy

89bf reserves the right to update this Privacy Policy at any time to reflect changes in our services, applicable law, or industry best practice. When we make a material change, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the 89bf platform after any such change constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 89bf handles your personal data, please contact our data protection team by email at [email protected]. We are available 24/7 and aim to respond to all privacy-related enquiries within 5 business days. Please include "Privacy Policy" in the subject line of your email to ensure your message is routed to the right team.